FAQs

1. VAT
Most of our quoted prices are inclusive of VAT at the prevailing rate, however in some cases prices are excluding VAT e.g. hourly fees. Adjustments will have to be made to comply with any change in rates or other legally imposed changes in respect of VAT.

2. Payment
Full payment will be required at time of order. No refunds will be made after payments are made.

3. Sales Orders
Your order becomes binding as soon as we have accepted it. All orders are subject to availability. Made-to-Order (MTO) upholstery and Made-to-Measure (MTM) products are made in accordance with your requirements and specifications.

We rely on the accuracy of the information you provide and as such, please provide accurate and complete measurements and specifications for your MTO upholstery and MTM order.

You are responsible for checking and confirming that you are satisfied that all details and aspects of your order are correct and suitable for your requirements and specifications including without limitations measurements, dimensions, product features, access and delivery.

We are not liable for any failed or incorrect MTO upholstery or MTM product orders made as a result of any inaccurate and/or incomplete information provided by you.

We reserve the right to refuse to supply any individual or company.

4. Made-to-Measure or Made-to-Order
We will not be liable for any inaccurate measurements provided by you.

Metric measurements should be provided. If you provide imperial measurements you are responsible for checking that all conversions are accurate. All fabrics are subject to availability.

Made-to-Order products have been produced specifically for you, therefore no refunds or exchanges can be made after placing your order unless there is an error on our part regarding the product specification.

5. Delivery dates
All delivery dates quoted at the time of your order are estimates, Whilst we make every effort to ensure that we honour estimated delivery dates, it is possible that circumstances beyond our control may cause delivery dates to be changed.

6. Conditions
Please note that due to variations in atmospheric conditions such as humidity and temperature, there may be a possible shrinkage or relaxation of soft furnishings whilst in situ. As such conditions are beyond the control of Hops and Camellias, we are unable to accept responsibility for this.

7. Amendments to these Terms and Conditions
We reserve the right to amend these terms and conditions at any time.

Hops and Camellias is an accredited interior design practice with a degree qualified team who have all chosen to make interior design their career – it’s their passion and their lifestyle. We are a ‘good fit’ with our clients, as we understand their lifestyle choice to be by the coast, compared to where they live and work the rest of the time. We are renowned for our skills with coastal colour and texture and get it right every time… (as our clients tell us)

Yes! We are always happy to make on-site visits and chat about your plans. (This is subject to a small fee and is variable depending on the location) Both our Consultancy Service and Showroom Service give you this option.

Get in touch to book an appointment for one of our designers to visit you at your property here:

+44 (0) 1872 248952 | info@camelliainteriors.co.uk

We primarily work throughout the Cornwall and Devon area, but are always happy to take on projects elsewhere!

You can book an initial appointment with one of our designers here:

+44 (0) 1872 248952 | info@camelliainteriors.co.uk

Every project is different and so the timescale will always vary. We offer a personalised and bespoke service on all of the properties we work on and this reflects in the project length. You will always be kept up to date about deadlines and a completion date will be agreed upon prior to starting the work.

This completely depends on your project and which service level is chosen. Have a look at the different services Hops and Camellias can offer you and our pricing structures to see which service will be best for you and your project.

Hops and Camellias has a network of trusted tradesmen and suppliers that we use, or can refer you to, but we are more than happy to work with your contractors! If they are good we probably know them anyway!

Hops and Camellias don’t have a particular style that we stick to. We specialise in luxurious coastal interiors, but by this we don’t mean nautical stripes and seagulls on sticks! We have an in-depth understanding of the coastal lifestyle and design on-trend, unique interiors for our clients to meet their needs.

Yes! We have an inspirational design library for you to look through at any time. Come and visit the practice in Truro to look at our extensive range and enjoy choosing which fabrics, paints and wallpapers are for you.

Yes! After looking through the design options on offer, we understand that you’ll need to test how they work in your property. Simply let us know which ones you’d like a closer look at and we can order them for you to be delivered to the address of your choice.

Yes! Hops and Camellias can measure, fit, supply and dress everything you’ll need to make your window look lovely! Book your measure-up and fabric selection appointment in your own home, and once the details have been finalised, you can place your order.

When placing orders on fabrics, wallpapers, blinds, curtains and furniture the lead-time is the industry standard of 6-8 weeks.

We want you to be entirely happy with the service you receive from us. If you are unhappy with any Hops and Camellias product purchase, you will be given a refund in the form of a gift card to spend within Camellia.

We have some stock on site ready to buy and take away the same day. However, we would always recommend calling the studio on +44 (0)1872 248952 first to check before making a special trip.