Terms and Conditions

Hops and Camellias Terms and Conditions

Welcome to our website.

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Hops and Camellias’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term Hops and Camellias LTD or ‘us’ or ‘we’ refers to the owner of the website whose registered office is: Hops and Camellias, 63 Fairmantle Street, Truro, Cornwall, TR1 2EG.

The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: Google Analytics.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Online Payment:
Hops and Camellias accepts all major debit and credit cards; MasterCard, Solo, Switch/UK Maestro, Visa, Visa Debit/Delta and Visa Electron. After you send off for your order you will receive a copy of an order receipt by email, please print or keep this copy for your own records. This does not mean we have accepted your order. Once your payment has been approved, the receiving address has been verified, and the item has been located, your order will be accepted and the item shipped. All prices shown are in GBP sterling, and are inclusive of UK VAT at 20%. If you would prefer to pay by cheque, cash or bank transfer, please contact us at the showroom on (01872) 248952 as we can only accept your order by telephone or mail or by prior arrangement. Please be mindful that orders will only be discharged once full payment has cleared.

Online Orders:
It is your responsibility to check the confirmation document and establish the information, e.g. that your colour and finish choices are correctly entered. If you find when you return home that you believe a mistake has occurred, or you feel that some of the specified details are not clear, please contact Hops and Camellias as soon as possible. It is important that you do not postpone, so that, if a modification does have to be made, we are able to adjust the order before it gets to our supplier. A percentage of our products are held in stock in our warehouse in which case they will be ready for dispatch as soon as possible. Many of our products have to be specially ordered from suppliers due to specific & bespoke requirements and finishes. Orders take long if not in stock. Every supplier provides different delivery times, all of which are stated on our website. Sometimes orders will be completed in shorter amounts of time therefore we may contact you sooner than your original quoted time for delivery to arrange a new date of delivery. In the meantime goods can be stored in our warehouse. Once your order is in stock, we aim to dispatch within 7 days but please allow 14 days for delivery.

Description of Products
Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees. We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.

We will inform you by e-mail once the Goods have arrived in our Cornwall base warehouse. Once your order is ready for dispatch, our couriers will be in contact with with you to arrange a delivery date. The delivery team operates Monday to Friday 8am-5pm.
Subject to availability, we will attempt to deliver the Goods you have ordered direct to the chosen address within 6-8 weeks (for goods made to order) of acceptance of your order. PLEASE NOTE THAT A VALID FORM OF ID WILL BE REQUIRED ALONG WITH A SIGNATURE ON DELIVERY

Any time or date for delivery stated by us shall be treated as an estimate only. While every effort will be made to dispatch goods within the timescale quoted, no liability can be accepted by us for failure to deliver within the quoted times or within any specific time period.

If the Goods you order are not available for any reason, we will inform you by e-mail or telephone. If the Goods are temporarily out of stock, we will ask if you wish to wait for the Goods to become available. Unless you advise us of your wish to do so, we will refund any money debited from or charged to your credit or debit card in respect of the unavailable Goods. The refund will be made as soon as possible.

Upon receipt by you, the Goods will become your property and your responsibility, and we will not accept any liability for their loss, damage or destruction.
Orders for made-to-order or custom-made goods may not be cancelled and are firm once a deposit is paid by you. Under some circumstances and at our discretion we might accept the return of made-to-order goods. In these cases, a minimum restocking fee of 30% of the value of the items.

It is your responsibility to make sure that the Goods are the correct dimension for access to your property for which the Goods are intended. Standard Curb side delivery on larger furniture items offers delivery of the Goods to the door of the delivery address you provide to us when you place your Order (if the destination is an apartment, flat or complex, the Goods will be delivered inside the entrance to the building where possible). Where access to the delivery address is limited or additional equipment is required to complete delivery of the goods, additional charges to cover the full costs of these services plus administrative costs will apply.


Missed delivery charge: If we are unable to complete a delivery because there is no one there to receive the order you will incur a re-delivery charge of £30.

Once your order is ready for dispatch, our delivery team will contact you with a delivery date. The delivery team operates Monday to Friday 8am-4pm.

Once a delivery date has been set, please ensure that someone will be there to receive the goods. If required, our delivery crew will call you en route to give you an estimated time of arrival.

Please ensure that we have your correct contact details. It is helpful to have both a home and mobile telephone number; and an email address. Please ensure that you make known where the furniture is to be placed. It is your responsibility to make sure that the Goods are the correct dimension for access to your property for which the Goods are intended.

All large pieces of furniture will be delivered to the room of your choice, unpacked and assembled. We will remove and dispose of all packaging. Polythene, cardboard and polystyrene are collected at our warehouse to be recycled.

Please ensure that there is suitable access both externally and internally if relevant for the delivery lorry and staff. Unfortunately, Hops and Camellias cannot fix any items to walls or ceilings. If you choose to assemble the furniture yourself after delivery, you will be required to state this on the Delivery note.

Please inspect the goods thoroughly before accepting delivery and providing a signature for receipt. If there is any damage or any missing items, please inform us at the showroom immediately.

Upon receipt by you, the Goods will become your property and your responsibility, and we will not accept any liability for their loss, damage or destruction.
Orders for made-to-order or custom-made goods may not be cancelled and are firm once a deposit is paid by you. Under some circumstances and at our discretion we might accept the return of made-to-order goods. In these cases, a minimum restocking fee of 30% of the value of the items. Missed delivery charge: If we are unable to complete a delivery because there is no one there to receive the order you will incur a re-delivery charge of £30.


On-premises sales
On-premises sales we will provide you with information about the goods or services being bought, the price and details of any delivery costs via a written quotation. We may also provide samples, hold meetings to discuss the proposed quotation on site or at either of the showrooms.Terms and Conditions for these sales are printed with your quotation and sent by email to you or printed and handed in person in our showroom.

Refund and return policy for online orders only:
We hope you will be happy with your new furniture/accessory but if you find that you are discontented with your purchase it is in the highest importance that you tell us as soon as possible. We will be as compassionate as possible. Should you wish to return anything to us, our returns policy is set out below. We always suggest a full inspection of the goods immediately upon delivery. If the goods received are faulty, we have a no quibble returns policy. Please contact the showroom immediately on 01736 757333 so as we can supply you with a unique return code and arrange to have the goods returned and we will replace it with the correct one. We will pay the return delivery costs. Returns should be made within a reasonable time (approx 30 days) and in original, undamaged packaging. If you change your mind for any other reason, we are happy to exchange items, refund or credit your account, provided the goods are returned to us within 7 working days of their receipt, in the original packaging and in a saleable condition. Please return items to our warehouse at the following address;

Hops and Camellias
63 Fairmantle Street

We regret, however, that in this case we cannot refund return postage costs. We are not responsible for return postage or packages that do not reach us. You are responsible for the returning items until we have signed for them as delivered into our warehouse and we are happy with the condition. If you require, we can collect the goods at a cost, please call us to obtain a quotation for this. Self-assembly furniture cannot be returned once assembly has begun, unless the item is deemed faulty. Mattresses, sofa-beds, duvets and pillows are non-returnable once unwrapped, unless they are faulty. This is for reasons of health and hygiene. Your statutory rights are not affected. iroka will refund or re-credit on the original card that was used to purchase the items for any sum that has been paid by you for the items once they have been received by our warehouse within 30 days.

Right of Cancellation as per the Distance Selling Regulations:
This legislation offers you the following cancellation rights when you buy online or by phone without any visits to our showroom:

You have the right to cancel the contract at any time up to the end of 7 working days after you receive your order (see below) for online orders only. NB: Any showroom enquiry orders made through visits to the showroom and subsequent orders made as a result of the visit are not covered under this right .

Your right to return or cancel products does not apply to goods that are made to measure or are made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly. This doesn’t affect your statutory rights if goods are faulty or not as described.

If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.

To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address.

You can cancel by email: care@camelliainteriors.co.uk

If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.

Please be aware that Hops and Camellias is unable to offer refunds on items that have been specially ordered and custom made.

Intellectual property and right to use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

To provide additional information, on some products you’ll find a link to an introductory Which? report, in turn linking to the Which? website. Which? allows you to access and print its content only for your own personal and non-commercial use.
We’re pleased to be able to present Which’s impartial advice on the Website, but please note that we cannot take responsibility for their recommendations or the content of any of their reports.

Compliance with laws
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

Limitation of liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
any loss of goodwill or reputation; or
any special or indirect losses
suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Entire agreement
These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Hops and Camellias and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Our company details are:

Hops and Camellias
63 Fairmantle Street
email: care@camelliainteriors.co.uk